This Privacy Policy explains what information Greenville Water Damage Pros collects through this website, how we use it, when it may be shared, and the choices available to you.
Last updated: September 14, 2026
Greenville Water Damage Pros provides water damage restoration and related property restoration services across Greenville County and the surrounding Upstate South Carolina area.
This policy applies to information collected through our website, telephone number, contact or callback forms, and other communications connected with our services.
When you contact us, we may collect information you provide directly, including:
If you submit a form on this website, we may also record technical information connected with the submission, such as the page you submitted from, referring website, and campaign or tracking parameters contained in the link you used.
We do not ask you to submit Social Security numbers, banking credentials, account passwords, or other unnecessary sensitive personal information through this website.
The phone number displayed on this website may use a call-tracking service.
When you call, information such as your phone number, the time of the call, call duration, and the source that led you to the website may be recorded for operational and marketing measurement purposes.
Calls may also be recorded for quality assurance, training, documentation, and dispute-resolution purposes where permitted by applicable law. If a call is being recorded and you do not want the recording to continue, you may tell the person handling the call.
We may use the information we collect to:
Information collected for website or marketing measurement is used to understand the performance of our own business activities. We do not provide your personal contact information to advertisers so that they can market unrelated products to you.
We may share information when it is reasonably necessary to provide or support the service you requested. This may include employees, technicians, subcontractors, or other people working on behalf of Greenville Water Damage Pros.
Some restoration projects also require specialist services outside the primary scope of water mitigation. For example, a project may require a plumber, electrician, roofer, environmental testing company, reconstruction provider, or other qualified trade. When needed, we may provide those parties with information reasonably necessary to coordinate the work.
We may also use third-party companies that provide services to our business, including:
These providers may process information on our behalf to perform the services we use them for.
We may also disclose information if required by law, court order, legal process, or when reasonably necessary to protect our rights, customers, property, or systems.
Greenville Water Damage Pros does not sell your name, phone number, service request, or other personal information to unrelated businesses for their independent marketing purposes.
Information may be shared with service providers or specialist trades as described above when it is needed to operate our business or complete requested work.
If you provide a mobile phone number, we may call or text you about your request, appointment, service, or active restoration project.
You may ask us to stop non-essential text messages at any time. Where applicable, you can also reply STOP to a text message. Message and data rates charged by your mobile carrier may apply.
Consent to receive promotional text messages is not a condition of purchasing restoration services.
This website may use cookies and similar technologies to understand how visitors use the site and how they arrived here. This information may include:
We may use analytics or advertising measurement services to help understand website performance.
You can restrict or delete cookies through your browser settings. Blocking cookies may reduce some tracking functionality but should not prevent you from reading the website or contacting us.
During a restoration project, we may collect information related to the affected property. This may include photographs, moisture readings, descriptions of damaged materials, equipment records, inspection notes, and documentation of the restoration process.
This information may be used to perform the work, maintain project records, prepare estimates or documentation, and assist with insurance-related communication when requested.
Property documentation may also be shared with your insurance carrier, adjuster, or other authorized party when you request or authorize that communication.
We keep personal and project information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, meeting insurance or documentation requirements, and complying with applicable legal obligations.
Different types of information may be retained for different periods depending on why it was collected.
We use reasonable administrative, technical, and organizational measures intended to protect the information handled through our website and business systems.
No website, electronic communication, or storage system can be guaranteed to be completely secure. For that reason, please do not send highly sensitive information through a website form, text message, or ordinary email unless it is specifically required and an appropriate method has been provided.
You may contact us to ask about personal information we maintain about you or to request that inaccurate information be corrected.
You may also request deletion of personal information, subject to information we may need to retain for legitimate business, contractual, insurance, safety, dispute-resolution, or legal purposes.
Depending on where you live, applicable privacy laws may provide additional rights concerning access, correction, deletion, or certain uses of personal information. We will review legitimate privacy requests and respond as required by applicable law.
This website may contain links to websites operated by insurance companies, government agencies, manufacturers, professional organizations, or other third parties.
Greenville Water Damage Pros does not control those websites and is not responsible for their privacy practices. You should review the privacy policy of any third-party website before providing personal information to it.
This website and our restoration services are intended for adults and property owners, managers, or authorized representatives.
We do not knowingly collect personal information online from children under 13. If we become aware that information from a child under 13 has been submitted without appropriate authorization, we will take reasonable steps to delete it.
We may update this Privacy Policy as our website, services, technology, or legal requirements change. The latest version will be posted on this page, and the date at the top will show when the policy was most recently revised.
Questions, privacy requests, or requests concerning personal information can be submitted through our Contact page or by calling (864) 515-4097.